Cancellations and refunds

Money given through this website is a voluntary donation for Gita Daan and the trust’s other spiritual and charitable work, not a payment for goods or services. Once the payment gateway confirms a donation and a receipt is issued, it cannot be cancelled.

We refund a payment, after checking it against the payment gateway’s records or our bank statement, when:

• Money left your account, but the payment shows as failed or pending on our side.
• You were charged twice for the same donation because of a technical error.
• More was taken than the amount you chose.

Please don’t pay again straight away. Note the order number on the result page and contact us. A failed payment is normally returned by your bank on its own, and we will check it with the gateway for you.

Write to dmt@hkmkota.org or call or WhatsApp 9001704741 within 7 days of the payment, with:

• your name and the mobile number or email you used;
• the order number, or the transaction reference (UTR) for a UPI or bank transfer;
• the date and amount, and a screenshot of the debit or your bank statement;
• a line on what went wrong.

We reply within 7 working days. An approved refund goes back to the card, bank account or UPI app you paid from. After we send it, your bank usually takes:

• credit or debit card: 5–7 working days;
• net banking, UPI or wallet: 3–5 working days;
• international cards: 15–20 working days.

These terms are governed by the laws of India. Any dispute is subject to the courts at Kota, Rajasthan.

For corrections, cancellations or refunds, contact 9001704741 or dmt@hkmkota.org.